Service Activated Roadside Assistance (SARA) is triggered by the date of the last maintenance or seasonal check in the DMS. The maintenance date is recorded in a different way for each DMS. Online Service History (OSH) is the car's digital service book in which maintenance is recorded through the make.
The most recent maintenance date in OSH is compared with the maintenance date in the DMS. This takes into account executing dealer, which should be the same in both data sources.
The moment the date in OSH is more recent than in DMS, there is an option to have the date adjusted in the Contact module. This can be done by car or automatically.
Click on 'your relations' and 'data scans'
Click on the 'SARA OSH vs DMS' button
Explanation of display of data and columns
A. The maintenance date as known in the DMS
B. The maintenance date as recorded in the factory system
C. The difference in number of days between the two dates
Checking the car
Click on the VIN and all available DMS data will be displayed in a popup
Correcting the date of last maintenance
Manual
Click on the button on the right for each car
Automatic
Click the box to have all cars automatically updated if the date in OSH is more recent.
Comment
If a car is still entitled to assistance based on factory warranty or a used car programme, please feel free to correct the date. This does not affect settlement with other assistance programmes.