If a part or spare part cannot be delivered immediately, you keep your customer informed via an automated message flow. Moreover, you keep an overview of the customers who have a part on order.
How does it work?
Four contact moments are available, the first of which is sent as a spontaneous message. The first message informs your customer that the part has been ordered and that it is currently not available.
The other 3 contact moments are updates that you have calculated based on the criteria you set. These can be viewed and sent via the Contact module's send list.
For example
message 1: day 1
Notice that the part is in backorder
message 2: day 7 - automatically calculated
Notice that the part is still on backorder
message 3: day 14 / 21 / 28 - calculated automatically
Message that customer is not forgotten and still waiting for the part
message 4: part within
Message to inform the customer that the part has arrived.
Step 1
Select 'Part backorder'
Step 2
Find and select customer
Step 3
Select email
Step 4
Click on send