Managing contact moments (quick guide)
Contact moments come in different categories and types. They are fully manageable by type and brand. From calculation moment and...
Settings
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Setting the criteria to calculate and send a contact moment
For each contact moment, it is possible to set the criteria on which it should be calculated for shipping or for the... -
Set and customise the messages the customer receives
Messages received by customers can be fully customised in the Contact module. Both the e-mail and the SMS are adjustable to... -
Set different e-mail senders on your contact moments
In the contact moments, you can set from which profile you want a message to be sent. From your general e-mail address,... -
Setting up merge fields and display
We receive from your DMS and other sources certain fields that you can include in your communications to send messages to... -
Fact. An appointment confirmation that falls on a Sunday will not be sent
To prevent customers from receiving an appointment confirmation because a work order cannot be closed. You have in practice... -
Writing text with AI
Have texts written for you, taking into account your company's brand, requirements and settings. With the help of...