Sending a spontaneous message (quick guide) A spontaneous message is a contact moment that usually cannot be calculated with the data from the DMS. It can...
Thanking for positive feedback If you receive great feedback from your customer, you can use an impromptu message to thank your customer for the...
Activate assistance period If you want to activate one-year assistance for a customer, you can do so provided the brand is affiliated to...
Send Service2Sales to sales Through Service2Sales (S2S), it is possible to pass on a customer sending a buy signal to sales ter...
Pick up and Delivery contact moment To confirm an appointment to a customer whose car is to be picked up and returned, it is...
Part in backorder process If a part or spare part cannot be delivered immediately, you will keep your customer informed via an automated message stream,...