{"id":150,"date":"2022-07-20T08:42:09","date_gmt":"2022-07-20T07:42:09","guid":{"rendered":"http:\/\/help.contactmodule.com\/?post_type=ht_kb&#038;p=150"},"modified":"2025-06-04T07:29:05","modified_gmt":"2025-06-04T06:29:05","slug":"150","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/en\/knowledgebase\/150\/","title":{"rendered":"Sending a spontaneous message (quick guide)"},"content":{"rendered":"<p><strong>A spontaneous message is a contact moment that usually cannot be calculated with the data from the DMS. It can also be a message that triggers a process.<\/strong><\/p>\n\n\n\n<p>Examples of spontaneous messages<\/p>\n\n\n\n<ul>\n<li>Appointment confirmation<\/li>\n\n\n\n<li>Appointment missed<\/li>\n\n\n\n<li>Part received<\/li>\n\n\n\n<li>Part in backorder<\/li>\n\n\n\n<li>The car is ready<\/li>\n\n\n\n<li>Contact about the car<\/li>\n\n\n\n<li>Workshop quote<\/li>\n\n\n\n<li>Service2Sales lead<\/li>\n\n\n\n<li>Activate assistance<\/li>\n<\/ul>\n\n\n\n<p>To send a spontaneous message, click on 'Contact moment' in the main menu<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"478\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en.png\" alt=\"\" class=\"wp-image-1712\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en.png 961w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-300x146.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-768x374.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-50x24.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-18x9.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-60x29.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-100x49.png 100w\" sizes=\"(max-width: 969px) 100vw, 969px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-1\"><strong>Step 1<\/strong><\/h2>\n\n\n\n<p>Select the contact moment <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"377\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en.png\" alt=\"\" class=\"wp-image-1744\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en.png 1818w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-300x100.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-1024x340.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-768x255.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-50x17.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-1536x510.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-60x20.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-100x33.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-2\"><strong>Step 2<\/strong><\/h2>\n\n\n\n<p>Find the customer by name or registration number and select the customer by clicking on the line.<br><br><em>If the customer is not listed, select 'Fill in manually' and fill in the fields. The customer will be saved automatically.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"350\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en.png\" alt=\"\" class=\"wp-image-1714\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en.png 1898w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-300x110.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-1024x377.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-768x282.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-50x18.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-1536x565.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-18x7.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-60x22.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-100x37.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-3\"><strong>Step 3<\/strong><\/h2>\n\n\n\n<p>Select the medium you want to send and is available for your company to send.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1018\" height=\"274\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en.png\" alt=\"\" class=\"wp-image-615\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en.png 1782w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-300x79.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-1024x269.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-768x202.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-50x13.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-1536x403.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-18x5.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-60x16.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-100x26.png 100w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-4\"><strong>Step 4<\/strong><\/h2>\n\n\n\n<p>View the contact moment and click 'send' to send. If necessary, set an e-mail address to send a copy of the message.<\/p>\n\n\n\n<p><em><strong>Sent!<\/strong><\/em><br>The contact moment has been sent. Send another contact moment by clicking the button.<\/p>","protected":false},"excerpt":{"rendered":"<p>Een spontaan bericht is een contactmoment die meestel niet berekend kan worden met de data vanuit het DMS. Het kan ook een bericht zijn die een proces activeert. Voorbeelden van spontane berichten Om een spontaan bericht te verzenden, klik je op &#8216;Contactmoment&#8217; in het hoofdmenu Stap 1 Selecteer het contactmoment&#8230;<\/p>","protected":false},"author":7,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/150"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/comments?post=150"}],"version-history":[{"count":31,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/150\/revisions"}],"predecessor-version":[{"id":1856,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/150\/revisions\/1856"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/media?parent=150"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=150"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}