{"id":150,"date":"2022-07-20T08:42:09","date_gmt":"2022-07-20T07:42:09","guid":{"rendered":"http:\/\/help.contactmodule.com\/?post_type=ht_kb&#038;p=150"},"modified":"2025-06-04T07:29:05","modified_gmt":"2025-06-04T06:29:05","slug":"150","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/en\/knowledgebase\/150\/","title":{"rendered":"Sending a spontaneous message (quick guide)"},"content":{"rendered":"<p><strong>A spontaneous message is a contact moment that usually cannot be calculated with the data from the DMS. It can also be a message that triggers a process.<\/strong><\/p>\n\n\n\n<p>Examples of spontaneous messages<\/p>\n\n\n\n<ul>\n<li>Appointment confirmation<\/li>\n\n\n\n<li>Appointment missed<\/li>\n\n\n\n<li>Part received<\/li>\n\n\n\n<li>Part in backorder<\/li>\n\n\n\n<li>The car is ready<\/li>\n\n\n\n<li>Contact about the car<\/li>\n\n\n\n<li>Workshop quote<\/li>\n\n\n\n<li>Service2Sales lead<\/li>\n\n\n\n<li>Activate assistance<\/li>\n<\/ul>\n\n\n\n<p>To send a spontaneous message, click on 'Contact moment' in the main menu<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"478\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en.png\" alt=\"\" class=\"wp-image-1712\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en.png 961w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-300x146.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-768x374.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-50x24.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-18x9.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-60x29.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_en-100x49.png 100w\" sizes=\"(max-width: 969px) 100vw, 969px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-1\"><strong>Step 1<\/strong><\/h2>\n\n\n\n<p>Select the contact moment <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"377\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en.png\" alt=\"\" class=\"wp-image-1744\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en.png 1818w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-300x100.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-1024x340.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-768x255.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-50x17.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-1536x510.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-60x20.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_en-100x33.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-2\"><strong>Step 2<\/strong><\/h2>\n\n\n\n<p>Find the customer by name or registration number and select the customer by clicking on the line.<br><br><em>If the customer is not listed, select 'Fill in manually' and fill in the fields. The customer will be saved automatically.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"350\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en.png\" alt=\"\" class=\"wp-image-1714\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en.png 1898w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-300x110.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-1024x377.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-768x282.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-50x18.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-1536x565.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-18x7.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-60x22.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_en-100x37.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-3\"><strong>Step 3<\/strong><\/h2>\n\n\n\n<p>Select the medium you want to send and is available for your company to send.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1018\" height=\"274\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en.png\" alt=\"\" class=\"wp-image-615\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en.png 1782w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-300x79.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-1024x269.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-768x202.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-50x13.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-1536x403.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-18x5.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-60x16.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_en-100x26.png 100w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-4\"><strong>Step 4<\/strong><\/h2>\n\n\n\n<p>View the contact moment and click 'send' to send. If necessary, set an e-mail address to send a copy of the message.<\/p>\n\n\n\n<p><em><strong>Sent!<\/strong><\/em><br>The contact moment has been sent. Send another contact moment by clicking the button.<\/p>","protected":false},"excerpt":{"rendered":"<p>A spontaneous message is a contact moment that usually cannot be calculated using data from the DMS. It may also be a message that triggers a process. Examples of spontaneous messages To send a spontaneous message, click on \u2018Contact moment\u2019 in the main menu Step 1 Select the contact moment\u2026<\/p>","protected":false},"author":7,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/150"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/comments?post=150"}],"version-history":[{"count":31,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/150\/revisions"}],"predecessor-version":[{"id":1856,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/150\/revisions\/1856"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/media?parent=150"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=150"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}