{"id":1732,"date":"2025-06-02T20:29:51","date_gmt":"2025-06-02T19:29:51","guid":{"rendered":"https:\/\/help.contactmodule.com\/?post_type=ht_kb&#038;p=1732"},"modified":"2025-06-03T17:07:39","modified_gmt":"2025-06-03T16:07:39","slug":"assistance-periode-activeren","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/en\/knowledgebase\/assistance-periode-activeren\/","title":{"rendered":"Activate assistance period"},"content":{"rendered":"<p><strong>If you want to activate one-year assistance for a customer, you can do so provided that the brand is affiliated with a roadside assistance provider. At the time the contact moment is displayed then it is possible to activate a year's assistance.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"973\" height=\"482\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en.png\" alt=\"\" class=\"wp-image-1727\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en.png 965w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en-300x140.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en-768x358.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en-50x23.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en-18x8.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en-60x28.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contact-en-100x47.png 100w\" sizes=\"(max-width: 973px) 100vw, 973px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 1<\/strong><\/h2>\n\n\n\n<p>Select 'Activation SARA period'. <br><em>SARA stands for Service Activated Roadside Assistance.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"921\" height=\"598\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara.png\" alt=\"\" class=\"wp-image-1733\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara.png 1777w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-300x96.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-1024x328.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-768x246.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-50x16.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-1536x493.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-60x19.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/en-sara-100x32.png 100w\" sizes=\"(max-width: 921px) 100vw, 921px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 2<\/strong><\/h2>\n\n\n\n<p>Find and select customer<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153.png\" alt=\"\" class=\"wp-image-1729\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153.png 1887w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-300x93.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-1024x319.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-768x239.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-50x16.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-1536x478.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-60x19.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-04-093153-100x31.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 3<\/strong><\/h2>\n\n\n\n<p>Select the new start date of the assistance period and click 'Save'<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"671\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1.png\" alt=\"\" class=\"wp-image-1734\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1.png 954w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1-300x223.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1-768x571.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1-50x37.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1-16x12.png 16w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1-60x45.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/act-sara-en-1-100x74.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>If you wish to activate a year\u2019s assistance for a customer, this is possible provided that the brand is affiliated with a breakdown assistance provider. Once the contact event is on screen, it is possible to activate a year\u2019s assistance. Step 1: Select \u2018Activate SARA period\u2019. SARA stands for\u2026<\/p>","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/1732"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/comments?post=1732"}],"version-history":[{"count":3,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/1732\/revisions"}],"predecessor-version":[{"id":1799,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/1732\/revisions\/1799"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/media?parent=1732"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=1732"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=1732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}