{"id":1741,"date":"2025-06-02T20:59:09","date_gmt":"2025-06-02T19:59:09","guid":{"rendered":"https:\/\/help.contactmodule.com\/?post_type=ht_kb&p=1741"},"modified":"2025-06-03T20:39:33","modified_gmt":"2025-06-03T19:39:33","slug":"onderdeel-in-backorder-traject","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/en\/knowledgebase\/onderdeel-in-backorder-traject\/","title":{"rendered":"Part in backorder process"},"content":{"rendered":"

If a part or spare part cannot be delivered immediately, you keep your customer informed via an automated message flow. Moreover, you keep an overview of the customers who have a part on order.<\/strong><\/p>\n\n\n\n

How does it work?<\/strong><\/p>\n\n\n\n

Four contact moments are available, the first of which is sent as a spontaneous message. The first message informs your customer that the part has been ordered and that it is currently not available.<\/p>\n\n\n\n

The other 3 contact moments are updates that you have calculated based on the criteria you set. These can be viewed and sent via the Contact module's send list.

For example<\/em><\/p>\n\n\n\n

message 1:<\/strong> day 1
Notice that the part is in backorder<\/p>\n\n\n\n

message 2:<\/strong> day 7 - automatically calculated
Notice that the part is still on backorder<\/p>\n\n\n\n

message 3:<\/strong> day 14 \/ 21 \/ 28 - calculated automatically
Message that customer is not forgotten and still waiting for the part<\/p>\n\n\n\n

message 4: <\/strong>part entered
Message to inform the customer that the part has arrived.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Step 1<\/strong><\/h2>\n\n\n\n

Select 'Part entered'<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Step 2<\/strong><\/h2>\n\n\n\n

Find and select customer<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Step 3<\/strong><\/h2>\n\n\n\n

Select 'Email'<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Step 4<\/strong><\/h2>\n\n\n\n

Click on 'Send'<\/p>","protected":false},"excerpt":{"rendered":"

If a part or spare part cannot be delivered immediately, you keep your customer informed via an automated message flow. Moreover, you keep an overview of the customers who have a part on order. How does it work? There are 4 contact moments available, the first of which is sent as a spontaneous message...<\/p>","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/1741"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/comments?post=1741"}],"version-history":[{"count":2,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/1741\/revisions"}],"predecessor-version":[{"id":1801,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/1741\/revisions\/1801"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/media?parent=1741"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=1741"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=1741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}