{"id":296,"date":"2022-07-20T11:46:51","date_gmt":"2022-07-20T10:46:51","guid":{"rendered":"http:\/\/help.contactmodule.com\/?post_type=ht_kb&p=296"},"modified":"2025-06-14T13:33:24","modified_gmt":"2025-06-14T12:33:24","slug":"blokkeren-of-uitschrijven","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/en\/knowledgebase\/blokkeren-of-uitschrijven\/","title":{"rendered":"The difference between blocking and deregistering"},"content":{"rendered":"

There are several ways to manage customer consent. If a customer is blocked, the customer and car are completely disregarded in the Contact module. In the case of a deregistration, communication is aligned with the permission that is in place.<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

If you search for a customer and open the customer card in the screen you will come across 3 boxes that can be ticked.<\/p>\n\n\n\n

    \n
  1. the unsubscribe option for sending \/ blocking e-mail messages<\/li>\n\n\n\n
  2. the option to completely block a customer<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    A blocked customer <\/h3>\n\n\n\n
      \n
    • is not included making counts <\/li>\n\n\n\n
    • does not appear in selections<\/li>\n\n\n\n
    • does not appear in reports<\/li>\n<\/ul>\n\n\n\n

      A written-out customer<\/h3>\n\n\n\n
        \n
      • may well include making counts<\/li>\n\n\n\n
      • can be included in selections but will never receive a message if not authorised to do so<\/li>\n\n\n\n
      • does appear in reports<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

        There are several ways to manage customer consent. If a customer is blocked, the customer and car are completely disregarded in the Contact module. When a deregistration occurs, communication is aligned with the permission that is in place. If you are looking for a customer and the...<\/p>","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[29],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/296"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/comments?post=296"}],"version-history":[{"count":3,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/296\/revisions"}],"predecessor-version":[{"id":2163,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/296\/revisions\/2163"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/media?parent=296"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=296"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}