{"id":322,"date":"2022-07-20T12:04:34","date_gmt":"2022-07-20T11:04:34","guid":{"rendered":"http:\/\/help.contactmodule.com\/?post_type=ht_kb&p=322"},"modified":"2025-07-06T12:44:37","modified_gmt":"2025-07-06T11:44:37","slug":"service-retentie","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/en\/knowledgebase\/service-retentie\/","title":{"rendered":"Service Retention Measurement"},"content":{"rendered":"

The Service Retention Measurement lists the cars that have visited your company within the service interval based on time. Broken down by car age and make, the data is displayed in a table.<\/strong><\/p>\n\n\n\n

Click on 'Customers' and 'Data scans'<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select the 'Service Retention Measurement' button<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

In this overview, we have loaded the data from your DMS into the Contact module and looked at whether a visit has taken place no later than two months after the time-based maintenance interval.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Cars - Potential in DMS<\/h2>\n\n\n\n

These are all the cars we added up based on age (date of first registration). Cars that were blocked in the Contact module are not counted in this summary to make it clean.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Cars - Loyal<\/h2>\n\n\n\n

Of all the cars we have added up, we now look at which of them have been in your company's workshop. We take into account the time interval maintenance of the particular model and the date of the last maintenance. In this, a car may be up to 2 months late with a visit.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Loyal<\/h2>\n\n\n\n

We divide the loyala cars by the potential and this generates a loyalty figure.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Tip<\/h2>\n\n\n\n

There are ways to increase loyalty without costing you any effort. Contact MFX for this.<\/p>","protected":false},"excerpt":{"rendered":"

The Service Retention Measurement provides an overview of the cars that have visited your business within the time-based maintenance interval. The data is displayed in a table, categorised by the vehicle\u2019s age and make. Click on \u2018Your Clients\u2019 and \u2018Data Scans\u2019. Select the \u2018Service Retention Measurement\u2019 button\u2026<\/p>","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[30],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/322"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/comments?post=322"}],"version-history":[{"count":5,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/322\/revisions"}],"predecessor-version":[{"id":2286,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb\/322\/revisions\/2286"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/media?parent=322"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=322"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}