{"id":150,"date":"2022-07-20T08:42:09","date_gmt":"2022-07-20T07:42:09","guid":{"rendered":"http:\/\/help.contactmodule.com\/?post_type=ht_kb&#038;p=150"},"modified":"2025-06-04T07:29:05","modified_gmt":"2025-06-04T06:29:05","slug":"150","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/fr\/knowledgebase\/150\/","title":{"rendered":"Envoi d'un message spontan\u00e9 (guide rapide)"},"content":{"rendered":"<p><strong>Un message spontan\u00e9 est un moment de contact qui ne peut g\u00e9n\u00e9ralement pas \u00eatre calcul\u00e9 \u00e0 l'aide des donn\u00e9es du DMS. Il peut \u00e9galement s'agir d'un message qui d\u00e9clenche un processus.<\/strong><\/p>\n\n\n\n<p>Exemples de messages spontan\u00e9s<\/p>\n\n\n\n<ul>\n<li>Confirmation de rendez-vous<\/li>\n\n\n\n<li>Rendez-vous manqu\u00e9<\/li>\n\n\n\n<li>Partie re\u00e7ue<\/li>\n\n\n\n<li>Pi\u00e8ce en rupture de stock<\/li>\n\n\n\n<li>La voiture est pr\u00eate<\/li>\n\n\n\n<li>Contact \u00e0 propos de la voiture<\/li>\n\n\n\n<li>Devis de l'atelier<\/li>\n\n\n\n<li>Responsable Service2Sales<\/li>\n\n\n\n<li>Activer l'assistance<\/li>\n<\/ul>\n\n\n\n<p>Pour envoyer un message spontan\u00e9, cliquez sur \"Moment de contact\" dans le menu principal.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"478\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr.png\" alt=\"\" class=\"wp-image-1712\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr.png 944w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr-300x147.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr-768x376.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr-50x24.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr-18x9.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr-60x29.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/spontaan_fr-100x49.png 100w\" sizes=\"(max-width: 969px) 100vw, 969px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-1\"><strong>\u00c9tape 1<\/strong><\/h2>\n\n\n\n<p>S\u00e9lectionner le moment du contact <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"377\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr.png\" alt=\"\" class=\"wp-image-1744\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr.png 1808w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-300x98.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-1024x336.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-768x252.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-50x16.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-1536x504.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-60x20.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/sp_fr-100x33.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-2\"><strong>\u00c9tape 2<\/strong><\/h2>\n\n\n\n<p>Recherchez le client par son nom ou son num\u00e9ro d'immatriculation et s\u00e9lectionnez-le en cliquant sur la ligne.<br><br><em>Si le client ne figure pas dans la liste, s\u00e9lectionnez \"remplir manuellement\" et remplissez les champs. Le client sera enregistr\u00e9 automatiquement.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"350\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr.png\" alt=\"\" class=\"wp-image-1714\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr.png 1901w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-300x95.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-1024x324.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-768x243.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-50x16.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-1536x486.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-60x19.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/naamselectie_fr-100x32.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-3\"><strong>\u00c9tape 3<\/strong><\/h2>\n\n\n\n<p>S\u00e9lectionnez le support que vous souhaitez envoyer et qui est disponible pour votre entreprise.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1018\" height=\"274\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr.png\" alt=\"\" class=\"wp-image-615\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr.png 1805w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-300x73.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-1024x248.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-768x186.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-50x12.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-1536x373.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-18x4.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-60x15.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/medium_fr-100x24.png 100w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-stap-4\"><strong>\u00c9tape 4<\/strong><\/h2>\n\n\n\n<p>Affichez le moment du contact et cliquez sur \"envoyer\". Si n\u00e9cessaire, d\u00e9finissez une adresse \u00e9lectronique pour envoyer une copie du message.<\/p>\n\n\n\n<p><em><strong>Envoy\u00e9 !<\/strong><\/em><br>Le moment de contact a \u00e9t\u00e9 envoy\u00e9. Envoyez un autre moment de contact en cliquant sur le bouton.<\/p>","protected":false},"excerpt":{"rendered":"<p>Een spontaan bericht is een contactmoment die meestel niet berekend kan worden met de data vanuit het DMS. Het kan ook een bericht zijn die een proces activeert. Voorbeelden van spontane berichten Om een spontaan bericht te verzenden, klik je op &#8216;Contactmoment&#8217; in het hoofdmenu Stap 1 Selecteer het contactmoment&#8230;<\/p>","protected":false},"author":7,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/150"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/comments?post=150"}],"version-history":[{"count":31,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/150\/revisions"}],"predecessor-version":[{"id":1856,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/150\/revisions\/1856"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/media?parent=150"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=150"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}