{"id":1726,"date":"2025-06-02T20:20:10","date_gmt":"2025-06-02T19:20:10","guid":{"rendered":"https:\/\/help.contactmodule.com\/?post_type=ht_kb&#038;p=1726"},"modified":"2025-06-03T20:41:36","modified_gmt":"2025-06-03T19:41:36","slug":"service2sales-verzenden-naar-sales","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/fr\/knowledgebase\/service2sales-verzenden-naar-sales\/","title":{"rendered":"Envoyer Service2Sales \u00e0 l'\u00e9quipe de vente"},"content":{"rendered":"<p><strong>Gr\u00e2ce \u00e0 Service2Sales (S2S), il est possible de transmettre un client qui envoie un signal d'achat au service des ventes en vue d'un suivi. En fonction de la marque et de la configuration, cette piste de vente est pr\u00e9par\u00e9e dans le module de suivi des contacts ou dans un syst\u00e8me externe en vue d'un suivi ult\u00e9rieur.<\/strong><\/p>\n\n\n\n<p>Le S2S en tant que message spontan\u00e9 peut \u00eatre activ\u00e9 dans le menu du moment de contact.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"973\" height=\"482\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr.png\" alt=\"\" class=\"wp-image-1727\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr.png 944w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr-300x147.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr-768x376.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr-50x24.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr-18x9.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr-60x29.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/contactmoment-fr-100x49.png 100w\" sizes=\"(max-width: 973px) 100vw, 973px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9tape 1<\/strong><\/h2>\n\n\n\n<p>S\u00e9lectionner Service2Sales par le biais d'un rendez-vous \u00e0 l'atelier<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"453\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550.png\" alt=\"\" class=\"wp-image-1728\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550.png 1843w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-300x106.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-1024x361.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-768x270.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-50x18.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-1536x541.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-60x21.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111550-100x35.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9tape 2<\/strong><\/h2>\n\n\n\n<p>Rechercher et s\u00e9lectionner un client<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1.png\" alt=\"\" class=\"wp-image-1729\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1.png 1877w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-300x97.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-1024x333.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-768x250.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-50x16.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-1536x499.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-18x6.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-60x19.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/fr-bedank-1-100x32.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9tape 3<\/strong><\/h2>\n\n\n\n<p>Remplissez les champs et cliquez sur \"envoyer\".<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"687\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756.png\" alt=\"\" class=\"wp-image-1730\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756.png 948w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756-300x266.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756-768x681.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756-50x44.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756-14x12.png 14w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756-60x53.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/06\/Schermafbeelding-2025-06-06-111756-100x89.png 100w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/figure>\n\n\n\n<p>Le lead est pr\u00e9par\u00e9 dans la liste de suivi des ventes ou envoy\u00e9 automatiquement \u00e0 un syst\u00e8me externe de suivi des leads.<\/p>","protected":false},"excerpt":{"rendered":"<p>Gr\u00e2ce \u00e0 Service2Sales (S2S), il est possible de transmettre \u00e0 l'\u00e9quipe commerciale un client qui manifeste une intention d'achat afin qu'elle en assure le suivi. En fonction de la marque et des param\u00e8tres d\u00e9finis, cette piste commerciale est enregistr\u00e9e dans le module de suivi des contacts ou dans un syst\u00e8me externe pour un suivi ult\u00e9rieur. Le S2S en tant que prospect spontan\u00e9\u2026<\/p>","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/1726"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/comments?post=1726"}],"version-history":[{"count":3,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/1726\/revisions"}],"predecessor-version":[{"id":1802,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/1726\/revisions\/1802"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/media?parent=1726"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=1726"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=1726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}