{"id":184,"date":"2022-07-20T09:34:28","date_gmt":"2022-07-20T08:34:28","guid":{"rendered":"http:\/\/help.contactmodule.com\/?post_type=ht_kb&#038;p=184"},"modified":"2025-06-03T22:11:17","modified_gmt":"2025-06-03T21:11:17","slug":"er-ging-iets-mis-icoon","status":"publish","type":"ht_kb","link":"https:\/\/help.contactmodule.com\/fr\/knowledgebase\/er-ging-iets-mis-icoon\/","title":{"rendered":"Une ic\u00f4ne a mal tourn\u00e9"},"content":{"rendered":"<p><strong>Si ce symbole appara\u00eet \u00e0 l'\u00e9cran, le contact n'a pas \u00e9t\u00e9 envoy\u00e9. Il est probable qu'il manque une adresse e-mail ou un num\u00e9ro de t\u00e9l\u00e9phone pour envoyer le message. <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"126\" height=\"126\" src=\"http:\/\/help.contactmodule.com\/wp-content\/uploads\/2022\/07\/er-ging-iets-mis-icoon.png\" alt=\"\" class=\"wp-image-198\" style=\"width:48px;height:48px\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2022\/07\/er-ging-iets-mis-icoon.png 126w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2022\/07\/er-ging-iets-mis-icoon-50x50.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2022\/07\/er-ging-iets-mis-icoon-60x60.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2022\/07\/er-ging-iets-mis-icoon-100x100.png 100w\" sizes=\"(max-width: 126px) 100vw, 126px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"747\" height=\"115\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704.png\" alt=\"\" class=\"wp-image-1834\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704.png 1786w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-300x13.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-1024x46.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-768x34.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-50x2.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-1536x69.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-18x1.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-60x3.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104704-100x4.png 100w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Que faire ?<\/h2>\n\n\n\n<p>Il est parfois n\u00e9cessaire d'envoyer la r\u00e8gle manuellement en cliquant sur l'ic\u00f4ne de l'avion et en ajoutant manuellement la valeur demand\u00e9e.<\/p>\n\n\n\n<p>S'il n'est pas possible d'envoyer le message, vous pouvez enregistrer le contact dans la liste d'appels.<\/p>\n\n\n\n<ol>\n<li>cliquez sur le bouton radio \u00e0 gauche de la ligne<\/li>\n\n\n\n<li>cliquez sur \"d\u00e9placer vers la liste de suivi<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"870\" height=\"323\" src=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837.png\" alt=\"\" class=\"wp-image-1836\" srcset=\"https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837.png 1868w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-300x57.png 300w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-1024x195.png 1024w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-768x146.png 768w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-50x10.png 50w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-1536x292.png 1536w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-18x3.png 18w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-60x11.png 60w, https:\/\/help.contactmodule.com\/wp-content\/uploads\/2025\/07\/Schermafbeelding-2025-07-03-104837-100x19.png 100w\" sizes=\"(max-width: 870px) 100vw, 870px\" \/><\/figure>\n\n\n\n<p>Consultez la liste de suivi pour appeler et relancer le client au moment opportun.<\/p>","protected":false},"excerpt":{"rendered":"<p>Si ce symbole appara\u00eet \u00e0 l'\u00e9cran, le contact n'a pas \u00e9t\u00e9 envoy\u00e9. Il est probable qu'il manque une adresse e-mail ou un num\u00e9ro de t\u00e9l\u00e9phone pour envoyer le message. Que faire ? Il est parfois n\u00e9cessaire d'envoyer la ligne manuellement en cliquant sur l'ic\u00f4ne de l'avion et en ajoutant manuellement les...<\/p>","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[21],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/184"}],"collection":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/comments?post=184"}],"version-history":[{"count":7,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/184\/revisions"}],"predecessor-version":[{"id":1837,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb\/184\/revisions\/1837"}],"wp:attachment":[{"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/media?parent=184"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=184"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contactmodule.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}