Sales contact moment categories
The sales contact moments are divided into the following categories:
- Interest - initial contacts with a prospect
- Selection - targeted interest has been shown in a car
- Buy - the contact moments around the purchase of a car
- Episode - contact moments before and after delivery of the car
Click on the phase to view the contact moments set for your business.
After-sales contact moment categories
The sales contact moments are divided into the following categories:
- Invitation - targeted messages for making a workshop appointment
- Appointment - confirming and reminding appointment
- Follow up - following up on a workshop visit or other point of contact
- Win Back - contact moments to avoid losing customers out of sight
Click on the phase to view the contact moments set for your business.
Spontaneous message and other
Contact moments that cannot be recognised automatically are under the 'spontaneous message' tab and contact moments that cannot be assigned under 'other'.
