Contact moments come in different categories and types. They are fully manageable per type and brand. From calculation and setting up the message to follow-up and reporting. Marketing automation you can manage yourself.
Contact moments by category
Contact moments are classified by category on several layers
- By department, to be selected as tab
- sales
- after sales
- spontaneous message
- other
- By contact type, selectable under the arrows
- at Sales
- Interest
- Buy
- Episode
- Follow-up
- at After Sales
- Invitation
- Visit
- Follow-up
- Win back
- at Sales
Contact moments by species
For each phase in a sales or after-sales process, you will find the contact moments themselves. You can manage two things per contact moment
- set the criteria to calculate and send the moment
- set up and customise the messages the customer receives
